A Step-By-Step Guide to Follow When QuickBooks Couldn't Connect To Email Server

QuickBooks Couldn't Connect To Email Server


 The warning message that says, “Couldn’t Connect to Email Server: We were unable to connect to the email server for your email provider,” pops up when you cannot get access to your email account through QuickBooks. It primarily triggers after you provide the email password. Have a look at this detailed blog and get an in-depth insight into the “QuickBooks couldn’t connect to Email Server” error to understand the fundamental factors affecting the issue and instant solutions to debug it. 

Are you looking for methods to overcome the issue when the Email server does not function in QB? Immediately get assistance from our team of QuickBooks via Toll-Free 1.855.738.2891.

Why Does Email Server Stop Working in QuickBooks?

Do you want to know why the error comes up, and you cannot access your email account? Then move forward and read the following enlisted points- 
 
  1. The incorrect settings of web mail preferences might be causing the possible. 
  2. There is also a probability that your QuickBooks Desktop has not been updated.
Recommended to read : QuickBooks Event Id 4

Methods to Perform When the Email Server Does Not Respond to QuickBooks Desktop

Go ahead and follow the troubleshooting methods we have described below in order to rectify the issue quickly-  

SOLUTION 1: Verify and Reset the Configuration of the Web Mail Preferences

  1. Launch your QuickBooks Desktop and move the cursor to the ‘Edit’ tab. 
  2. Next, click on the ‘Preferences’ option. 
  3. Tap ‘Send Forms’ in the existing window and choose the email account under the ‘My Preferences’ section. Make sure to opt for the account that is currently in use. 
  4. Hit the ‘Edit’ option, and you will be taken to the ‘Edit Email Info’ screen. 
  5. In the ‘SMTP Server Details’ field, set up the port and server name to the email provider settings. 

SOLUTION 2: Download and Install Your QuickBooks Desktop Update to the Current Release

  1. At first, make sure you have closed the QB program.
  2. Proceed to the Windows ‘Start’ menu and type QuickBooks. 
  3. The moment you see the software, right-click on its icon. 
  4. Hit the ‘Run as Administrator’ option and open the No Company Open screen by pressing the ‘Ctrl’ key and clicking twice on the QB icon. 
  5. In the following window, shift to the ‘Help’ menu and tap on it to choose ‘Update QuickBooks Desktop’. 
  6. As you hit the ‘Options’ tab, ensure to click ‘Mark All’ and ‘Save’ it. 
  7. Moving on, choose the ‘Update Now’ tab to checkmark the ‘Reset Update’ checkbox. 
  8. Tap ‘Get Updates’ to download the latest updates and then exit the application. 
  9. Finally, to install the updates, re-launch your QuickBooks Desktop and start the computer again. 
As we come to an end, we hope this article must have been informational for you to gain details about the “QuickBooks couldn’t connect to Email Server” error. If you face any issues while debugging, connect with one of the professionals for guidance at 1.855.738.2891.

Recommended to read : QuickBooks Error 1328

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