How to Troubleshoot the Issue When Your QuickBooks Search Not Working

QuickBooks Search Not Working

 

The QuickBooks program has been designed to provide its customer a hassle-free experience when it comes to handling the financial section of a business. It even has a search feature in which users can search anything inside their QB account. However, sometimes, you might see that your QuickBooks search not working due to some technical glitch. As a result, in this informative blog, we will have a look into this matter and understand the prime factors affecting the error. Besides, the article also discusses two different ways to fix it. 

Our team of QuickBooks experts is always available to guide you. Thus, if your QB search stops working, dial 1.855.738.2891 to consult one of our experts for instant help. 

Why are you Unable to Use the Search Feature in QuickBooks? 

Gather info on what causes the error to arise in QB by reading out the following points- 
 
  1. One of the major reasons could be that you have turned on the Windows firewall protection, due to which the error is repeatedly triggering. 
  2. The damaged QuickBooks search index file can also be one of the reasons for receiving the problem. 
Recommended to read : QuickBooks Error PS038

What are the Top Two Debugging Methods to Perform When the QuickBooks Desktop Search Feature Stops Functioning?

If you are looking for solutions to remove the issue successfully, go through the methods we have mentioned further- 

SOLUTION 1: Disable the Firewall Protection On Your Windows

  1. At first, you must temporarily disable the firewall if using the inbuilt feature. 
  2. Next, from the Windows ‘Start’ section, go to Control Panel. 
  3. In the following window, click ‘System and Security’ and then choose ‘Windows Firewall’. 
  4. In the firewall settings, checkmark the ‘Turn Off Windows Defender Firewall’ checkbox. 
  5. After that, hit the ‘OK’ button in order to save the new changes. 

SOLUTION 2: Make Changes in the Name of the QuickBooks Search Index File

  1. Launch your QuickBooks Desktop first and make sure to quit the company file. 
  2. Go to the ‘Start’ menu of your Windows and search *.SearchIndex. 
  3. After hitting the ‘Enter’ key, you will be navigated to the company file folder. The path is as follows: C:\ Users\ UserName\ Public\ Documents\ Intuit\ QuickBooks\ Company File\ Companyfilename.QBW folder.
  4. Next, search for the ‘qbw.SearchIndex’ folder and right-click on it to choose the ‘Rename’ option. 
  5. Change its name by adding ‘.OLD’ at the end of the actual file name. 
  6. Now, run your QB company file, and on the existing window, tap on the ‘Search/Magnified Glass’ tab. 
  7. After that, hit the ‘Update Search Information’ option. 
  8. A notification will appear on the screen stating, “Update in progress, please wait”; choose the ‘OK’ button displayed on the dialog box. 
  9. Finally, make an attempt to use the QB search feature. 
We hope you must have understood the entire concept of the “QuickBooks Search Not Working” error. However, both the given solutions have been experimented with; if you still come across any problem while troubleshooting, reach out to one of our professionals at 1.855.738.2891.

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